Resume for Tarl Telford

Tarl Telford

Arlington, TX
tntelford_at_hotmail.com 


Professional Skills Summary

Technical Writer adaptable, well-respected for quiet leadership and ability to take initiative. Innovative, detail-oriented, independent thinker. Masterminded, engineered, and executed automated report creation for Quality Assurance evaluations. Experience creating procedural manuals and tutorials for non-technical audiences. ­Strong analytical, research, and creative writing skills.

PC Proficient with Microsoft Office Suite (Word, Excel, Access, PowerPoint, Sharepoint), Oracle, and Visual Basic for Applications (VBA). Design software (Photoshop, Flash, Visio). Moderate proficiency in Object Oriented Programming (VBA, Actionscript 3.0, C, C++, Java, Visual Basic, Visual Studio), BPMN.

Professional Employment

Princeton Information LLC          May 2011 - Present

Technical Writer

Recruited to be Team Lead for the technical writing team documenting business processes and models using BPMN for the IT department at MetLife (Irving, TX). In preparation for this project, I was assigned with developing and researching notation styles for documenting business processes. Preparation work entailed the following:
  • Organizing Sharepoint libraries. 
  • Creating detailed templates in Word. 
  • Programming macros for template. 
  • Researching notation styles to develop rationale for workflow. 
  • Lead team meetings, both independently and under the direction of management. 
The scope of the project changed, and the technical writers were moved under different management and charged with documenting IT runbooks. This project required the following:
  • Interviewing subject matter experts to gather information for runbooks. 
  • Clarifying and verifying existing documentation. 
  • Regular remote collaboration on projects via sharepoint, email and Lotus Notes. 
  • Editing, reorganizing and synthesizing technical information for a helpdesk audience. 
  • Independent leadership roles guiding the technical writing team. Troubleshooting and problem solving. 
  • Remote work via VPN (Virtual Private Network) on company laptop. 
  • Updating Sharepoint libraries and workflows as a user. 

ShopNBC (Eden Prairie, MN)         April 2006 – March 2011

Technical Writer / Team Lead – Quality Assurance

Worked directly with VP of Quality and Quality Manager to develop and implement product evaluation procedures and protocols. Designed and programmed report creation forms, information management, tutorial creation, and QA training. Interviewed subject matter experts and created procedures and tutorials. Additional duties included:
  • Interviewing subject matter experts (SMEs) to become familiar with specific category lines. Once interviewed, created procedures and tutorials, making them understandable for both technical and non-technical audiences. 
  • Drafting Quality Assurance Manual. 
  • Designing and writing the X-Ray Fluorescence (XRF) Scanner Training Manual for the Quality Assurance Team. 
  • Analyzing needs and requirements of SMEs, then crafting category-specific training manuals and reports for the Quality Assurance Team. 
  • Conducting research to remain abreast of federal guidelines, product requirements, and industry trends. Maintained thorough understanding of regulatory compliance for applicable product lines. 
  • Creating and updating diagrams and pictures to illustrate inspection manuals. 
  • Reviewing, proofreading, and providing editorial feedback on ShopNBC Vendor Manual. 
  • Maintaining records for product evaluation reports and external communications. 
  • Developing Evaluation Report Project to include defining scope, timeline, and plans. Designed and wrote documentation for applicable code and procedures. Department efficiency increased upon project completion. 
  • Training various departments – developed materials, communications, and training documents related to Quality Assurance procedures. 
  • Creating reports detailing evaluation results. 
Served as Product Category Lead for Health and Beauty products. Worked closely with Legal and Merchandising teams to ensure compliance with FDA and CPSC guidelines.

Served as Hazardous Materials Coordinator. Worked with Director of Shipping (Logistics) to ensure proper paperwork and setups for potentially hazardous products (ORM-D).

Mid States Retreading & Wholesale (Rochester, MN)          August 2004 – April 2006

Warehouse Lead – Passenger & Light Truck Tires

Warehouse Lead position in a tire wholesale warehouse. Independent organization of inventory, replenishment, and warehouse maintenance. Took lead in verifying new inventory. Delivered tire orders to local customers in tri-state area (Minnesota, Wisconsin, and Iowa). Assisted in other warehouse duties as required.

Slumberland Furniture (Rochester, MN)                              April 2003 – August 2004

Warehouse Lead (Rochester, MN)

Weekly inventory verification in warehouse. Loaded and unloaded trucks. Assisted customers and filled orders. Trained 18 employees in warehouse duties and responsibilities. Assisted with deliveries.

Education and Certifications

A.S. Degree in Programming and Game Design, 2009; Minnesota School of Business, Richfield, MN

Certification – Hazardous Materials Shipping, UPS, 2010; Logistics training for the shipping of hazardous materials (ORM-D). Fulfillment requirements for labeling, paperwork and recordkeeping.

Certification – X-Ray Fluorescence Scanner, Thermo Niton, 2007; Certified in the state of Minnesota to use radiation emitting devices.

Activities

Various Leadership Positions, Church Men's Organization, 1999 – 2011: Served in various capacities in leadership roles, providing support and guidance to group leadership as well as the entire group. Instruction and training in scripture and life lessons.

Membership Clerk for Church congregation, 2010: Maintained membership records for local congregation. Monitored weekly attendance. Assisted congregation leadership as needed.

Organizer – Creative Writing Group, Minnesota School of Business, 2006 – 2008: Organized regular weekly meetings. Contributed to campus publications. Collaborated with other writers and gave constructive feedback on projects. 


Honors and Achievements

Finalist – Design the Games of 2020. Game design contest sponsored by Gamasutra.com. Of more than 120 entries, 20 finalists were chosen. Each of these received an all-access pass to GDC 2009.

Author – Ghosts of Serpentariis and Other Somnificient Musings. eBook, published by Smashwords.com. Ghosts of Serpentariis details a cosmic voyage through the ageless dreamlands voiced in poetry.

Author – The Wonderful Wizard of Oz: An Annotated Journey (Unpublished). Provides in-world context and real-world historical context for L. Frank Baum's classic novel, The Wonderful Wizard of Oz.

Playwright – David and Goliatha, 2005. Three act musical play produced and performed by church youth group in 2005. Adaptation of the David and Goliath story set in a 1950's high school.